Terms
- All orders must be prepaid. Sorry, no C.O.D's.
- Prices subject to change without prior notice.
- Canadian residents must pay GST or HST as applicable.
- Provincial tax required in Ontario.
- Satisfaction guaranteed or return within 30 days for refund.
Payment Options
- Visa, Mastercard or American Express via Paypal
- Check or Money Order
Security
All payments made by credit card are encrypted through secure server technology using Secure Socket Layers (SSL) All transactions are handled in the safest and most confidential manner. For more information on SSL please refer to www.paypal.com
Returns
Returns should be packaged to prevent damage in transit. Shipping charges should be prepaid. Please enclose either the original packing slip or a photocopy. We regret that shipping charges cannot be refunded. Please contact us for any questions or concerns prior to return shipment.
Return address: Green Acres Alpaca Store, C/O Helga Hillyard, 35 Melissa Crescent, Waterdown,
Shipping Information
Order Processing Time · Your order will be processed for shipping within two business days of receipt. In most cases we are able to ship to you within 24 hours.
Backorders: We do our best to keep our product availability current on the web-site. In the unlikely event of a temporary stock outage we will ship the available portion of your order and ship the balance as it becomes available. You will only pay for shipping once. This applies to orders from
Unavailable Products: We do our best to keep our product listing current on our web-site. However, should you order an item that is no longer available we will contact you and issue a full refund for that item.
Customs: In our experience items shipped to addresses outside of
Shipping and Handling Rates:
Value of Merchandise | Expedited | XpressPost |
| $0 - $99 | $12.00 | $15.00 |
| $100 - $199 | $15.00 | $18.00 |
| $200 - $399 | $18.00 | $21.00 |
| $400 and over | Free |
Expedited delivers next day locally, 1 to 3 business days regionally and 2 - 7 business days nationally between major Canadian centres.
XpressPost delivers next business day locally, 2 business days regionally and between major Canadian centres.
| Value of Merchandise | Expedited | XpressPost |
| $0 - $99 | $20.00 | $30.00 |
| $100 - $199 | $23.00 | $33.00 |
| $200 - $399 | $26.00 | $36.00 |
| $400 and over | Free |
Expedited delivers in 6-12 days
XpressPost delivers in 3 to 5 days
All costs are in Canadian dollars
INTERNATIONAL
Shipping will be charged separately from order
